Need help with one of our games? Write to us and we’ll reply within 2 business days.
- Developer
- Ngô Quang Lộc
- Hours
- Monday to Friday, 9:00 to 17:00 (Vietnam time, UTC+7)
What to include
To help us solve the problem quickly, tell us:
- the game name;
- your device model and its iOS or Android version;
- the game version, shown in the game’s settings or on its store page;
- what happened, and what you expected to happen;
- a screenshot or screen recording, if you can.
Common questions
I bought Remove ads, but I still see ads
Open the game’s settings and tap Restore purchases. Make sure you’re signed in with the Apple Account or Google account you used to buy. Rewarded ads, which you choose to watch for a reward, stay available. If other ads still appear, email us your order number: on iPhone it’s in Apple’s receipt email, and on Android it starts with GPA. in your Google Play order history.
How do I restore purchases on a new phone?
Sign in with the same Apple Account or Google account, install the game, then open its settings and tap Restore purchases.
How do I get a refund?
Refunds are handled by the store you bought from. For the App Store, go to reportaproblem.apple.com. For Google Play, see Google Play’s refund policies.
I saw an ad that shouldn’t be in the game
Email us the time you saw it, what it showed and a screenshot if you have one. We can block ads from specific advertisers.
How do I turn off personalized ads?
The advertising section of our privacy policy explains the privacy options in the game and the settings on your phone.
I lost my progress
Progress is saved on your device. Deleting the game or clearing its data also deletes your progress, and we can’t restore it from our side.
How do I delete my data?
Follow the steps on our Delete your data page.
Business inquiries
For partnerships, advertising or press, email support@haitinhmo.com with “Business” in the subject line.